It is completely understandable for customers to ask what would happen if their vehicle arrived damaged after shipping. A vehicle is a major investment, and trusting a transport company means wanting reassurance long before pickup day.
Hansen’s recognizes this concern and has a clear, established claims process to address the rare instances where damage occurs. In this blog, you will learn how Hansen’s handles claims, what customers can expect, and why this process helps build confidence for anyone looking for vehicle transport options in Canada.
When shipping a vehicle across Canada, customers want transparency and a clear sense of what happens at every stage. Although damage during transport is not expected, knowing there is a documented process in place helps customers feel confident about choosing a reputable company.
Hansen’s provides vehicle shipping in Canada through major terminals in Calgary, Halifax, Montreal, Regina, Toronto, Winnipeg and Vancouver. Our national network, along with detailed documentation procedures, ensures every vehicle is inspected carefully before and after transport.
A clear claims process helps customers understand:
Every vehicle shipped with Hansen’s goes through a detailed condition check before transport. This includes:
This pre-transport documentation is an important reference point for the Claims Department and helps determine whether reported damage occurred during shipping.
If a customer notices damage at delivery, we recommend noting it immediately and submitting a report through the online claims system.
The claim form typically requests:
Hansen’s has a dedicated Claims Department that reviews each submission. The team compares pre-transport inspections, delivery records and the photos provided to determine whether damage occurred in transit.
Once the assessment is complete, Hansen’s explains the decision clearly and walks the customer through next steps if the claim is approved. The process is structured, transparent and handled by trained staff.
A well-defined claims process offers reassurance to customers who are researching Canadian vehicle transport options. It shows professionalism, accountability and preparedness, all of which matter when choosing a company to handle such an important asset.
Preparing a vehicle properly can support accurate documentation and a smoother claims experience. Hansen’s recommends:
These steps help ensure all parties have clear, consistent information.
If you are looking to ship a vehicle in Canada and want a company with a clear and structured claims process, Hansen’s is available to help. Contact Hansen’s today for a free estimate
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