Claims Timeline Notice

The customer or a designate must be present for vehicle delivery.  Any damage must be noted at the time of delivery on the inspection report.

Claim Damage Notification must be made to the Hansen's Claims Department within 48 hours after receipt of your vehicle.   

The claim with full supporting information must be filed within 30 days of receipt of the vehicle.

How to file a claim

Claims can be filed by mail, fax, email or through the online application form.
Claims Department
L. Hansen's Forwarding Ltd.
305 Milner Avenue, Suite 300, Scarborough, ON M1B 3V4

Documents required for claim submission

Cover Page
Cover Page detailing what you are claiming, including your mailing address, telephone numbers and an e-mail address 
Original Inspection
A copy of the Bill of Lading
Destination Inspection
A copy of the Final Release
Repair estimates
Two (2) repair estimates covering the new transit damage areas only
Photograph of the damage including:
  • photo of the VIN #
  • photo of the odometer reading
  • photo of the damaged panel
  • photo of the damage (close-up)