How to file a claim
CLAIM NOTICE TIMELINES
Claim Damage Notification must be made to the Hansen's Claims Department within 48 hours after receipt of your vehicle
The actual claim must be filed in writing with the Hansen's Claim Department within 30 days after delivery of the vehicle. Items claimed MUST be noted at time of delivery.
DOCUMENTS REQUIRED FOR CLAIM SUBMISSION
TERMS AND CONDITIONS OF SHIPMENT
L. Hansen's Forwarding Ltd. and its agents are not responsible for environmental pollution, exhaust systems, wiring, mechanical and manufacturer's defects, corroded parts, broken and loose parts, personal belongings, damages attributable to normal wear and tear, items mounted on or under dash, loose speakers and damages/defects not readily visible due to weather conditions, dirt or inspection location and windshields that cracked due to previously existing chips or cracks.
CLAIM LIABILITY COVERAGE
Valuation of your vehicle is defined by the Canadian Red Book Retail cost. The difference for private individual vehicle move is the election by the customer made to accept a $0.00 or a $500 claim deductible on the move.
Any new transit damage that is Hansen's responsibility (EXCLUDING items not claimable per the terms and conditions of shipment) will be repaired to your satisfaction, first observing the $0.00 or $500.00 deductible as accepted by the customer.
RENTAL CAR CLAIMS
"Transit Time Guarantee" date is available at time of booking confirmation with a Hansen's Client Service Representative. Should the "TTG" not be met, Hansen's will cover the Daily Rental Rate plus applicable HST, GST & PST of a Mid Size Car Class. The car rental driver / customer is responsible for Fuel, Traffic Violations, Insurance Coverage, Toll fees and excessive Kilometer Charges. Limitations apply. Speak to our Client Service Representatives for more details.
Antique vehicles are vehicles that are 16 model years or older. Maximum insured value per vehicle is $100,000.00 An independent appraisal or bill of sale not older than 30 days is required to substantiate claims in excess of the Red Book value otherwise maximum insured is $25,000.00 or red book value whichever is less.
VEHICLES 0 to 15 MODEL YEARS
Private Owned Vehicles
Options are available for $0.00 or $500.00 deductible on vehicles valued up to $100,000.00 L.Hansen's Forwarding can also quote on specific moves of vehicles in excess of $100,000.00
Dealer, Leasing Company or Auto Auction Vehicles
Fully insured $0.00 deductible on vehicles valued up to $250,000.00 L.Hansen's Forwarding can also quote on specific moves of vehicles in excess of $250,000.00
All Vehicle Moves
Any suggested value in excess of the Red Book value, must be supported by an independent appraisal or bill of sale not older than 30 days. Said document/s must be in our possession prior to picking up the vehicle or prior to L. Hansen's Forwarding accepting responsibility of the vehicle.