At Hansen's we listen to our employees. They have carefully handled over two million vehicles and their experience has helped create this shipping policy.

Before we receive your vehicle for shipment, please consider the following:
  • No personal belongings are permitted for safety reasons but the following items are considered part of the vehicle:
    • - Children's car seat when affixed
    • - Jumper cables and minor tools (factory items, properly stowed)
    • - Driver Manual
    • - First-aid and/or emergency supplies kit
    • - Ice scraper and snow brush
    • - Spare tire and tire changing tools
    • - Car cover including bra

  • Non-runners will not be accepted for shipment.
    Check to see that your vehicle is in good running order. Tires, battery and a working emergency brake are important to ensure smooth handling during shipment. Remove all loose items and personal belongings.

  • Alarm systems must be disabled prior to shipment.

  • Vehicles must have a minimum road clearance of 4 inches to safely load and unload.

  • Repair all broken, loose or rusted parts. No aerosols, no motor oil, no windshield washer fluid, combustibles or spare fluids and there must be no fuel leaks.

  • Your gas tank should be half full. Top up all other fluids. During colder months be sure your car is properly winterized.

  • Any accessories not permanently mounted should be removed. Be certain the jack, wheel-nut key and spare tire are properly stowed.

  • A photocopy of the vehicle registration should be placed in the glove box. (Original is not required).

  • Please inform us of any security features, starting instructions or details pertinent to the handling of your vehicle. Leave a written copy on the front seat of the vehicle and advise our driver.

  • External auxiliary fuel tanks are not permitted.

  • Caps/Canopies on pickup trucks must be properly bolted to the box of the truck to ensure safe delivery.
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