Where to send the claim
| |
Send by mail, or by fax, or by e-mail to -
| Mail |
M.A. Cadeau, National Claims Manager
L. Hansen's Forwarding Ltd.
30 Dynamic Drive
Scarborough, ON M1V 2W2
Tel: 416-915-7597
Toll Free: 1-866-416-3769
|
| Fax |
416-915-7598 |
| Email |
mcadeau@lhf.com |
|
CLAIM NOTICE TIMELINES
Claim Damage Notification must be made to the Hansen's Claims Department within 48 hours after receipt of your vehicle.
The actual claim must be filed in writing with the Hansen's Claim Department within 30 days after delivery of the vehicle. Items claimed MUST be noted at time of delivery.
DOCUMENTS REQUIRED FOR CLAIM SUBMISSION
- Cover Page detailing what you are claiming, including your mailing address, telephone numbers and an e-mail address
- A copy of the Bill of Lading (Origin Inspection)
- A copy of the Final Release (Destination Inspection)
- Two (2) repair estimates covering the new transit damage areas only
- Photograph of the damage
Claims can be sent by mail, by fax, email or using the online claim application form.
TERMS AND CONDITIONS OF SHIPMENT
L. Hansen's Forwarding Ltd. and its agents are not responsible for environmental pollution, exhaust systems, wiring, mechanical and manufacturer 's defects, corroded parts, broken and loose parts, personal belongings, damages attributable to normal wear and tear, items mounted on or under dash, loose speakers and damages/defects not readily visible due to weather conditions, dirt or inspection location and windshields that cracked due to previously existing chips or cracks.
CLAIM LIABILITY COVERAGE
Valuation of your vehicle is defined by the Canadian Red Book Retail cost. Any new transit damage that is Hansen's responsibility (EXCLUDING items not claimable per the terms and conditions of shipment) will be repaired to your satisfaction.
RENTAL CAR CLAIMS
"Transit Time Guarantee" date is available at time of booking confirmation with a Hansen's Customer Service Representative . Should the "TTG" not be met, Hansen's will cover the Daily Rental Rate plus applicable GST & PST of a Mid Size Car Class. The car rental driver / Customer is responsible for Fuel, Traffic Violations, Insurance Coverage, Toll fees and excessive Kilometer Charges.
|
|
